Nigerian bank, First Bank recently upgraded its contact center, First Contact to an interactive, multilingual and 24/7 customer service center. Through the upgrade, First Bank customers around the country will be able to gain easy access to information on customer care initiatives in Pidgin, Igbo, Yoruba and Hausa.
First Bank customers will also be able to transfer funds and pay bills, call in and listen to their account balance among others through First Contact’s Interactive Voice Response system. First Bank customers will also be able to chat live with the Bank’s representatives online as well as interact with the Bank via SMS short code (30012). Interested readers can access the service here.
According to Mrs. Folake Ani Mumuney, Head, Marketing and Corporate Communications at First Bank, “The upgrade of the contact center is another demonstration of our passion for constantly seeking innovative ways of giving our existing and prospective customers the best service possible. The new features will ensure our customers across the globe enjoy quicker access to banking services and speedy resolution of their enquiries.”
“The FirstContact platform is secure, efficient, convenient and very user-friendly. We encourage our customers to avail themselves of the services the contact center provides even as the Bank continues to seek ways of enhancing its service across all touch points,” she added.
First Contact was originally set up in 2009 to enable the Bank effectively manage its interactions with customers. The revamped contact center is powered by Avaya Aura Contact Center, a next generation multimedia contact center solution.
To start interacting with First Bank via its First Contact offerings, check out the information below or visit this link on the Bank’s website.
FirstContact (Customer Service Centre):
SMS Short Code :