In a bid to provide better service to both operators and end users across the continent, Ericsson is building a new network operations center in Lagos, Nigeria, and expanding the capabilities of its existing facilities in Abidjan, Ivory Coast.
The facilities in Nigeria and Ivory Coast, which are expected to be operational by the third quarter of the year, will help Ericsson’s customers in Africa make the transition from managing network performance to managing the quality of end-user services such as voice, web browsing and video streaming.
Fredrik Jejdling, Head of Region Sub-Saharan Africa at Ericsson revealed that the capabilities provided by the network operations centers will include engineering, operations and customer experience management.
According to him, Lagos and Abidjan were selected as the sites for the network operations centers due to the availability of talent, infrastructure and connectivity.
“As the country in Africa with both the largest population and the largest economy, Nigeria was the logical choice as the host country for our newest network operations center. Together with the expanded facility in Ivory Coast, this center will allow us to continue a proud tradition of more than 100 years working with our customers in Africa.”, he said.
The network operations centers is aimed at helping operators keep pace with rapid socio-economic and technological changes in Sub-Saharan Africa , a region that had 635 million subscriptions in 2014 and is expected to have 930 million subscriptions by the end of 2019.