NIC Bank Group has announced plans to launch “NIC KONNECT”, an innovative social media banking platform.
NIC KONNECT will allow customers use various social media platforms to securely access their banking services. This innovative mobile banking product will be available on Whatsapp, Facebook, Twitter and Telegram.
Customers will be able to use a secure PIN to access balance inquiry, mini statements, airtime purchase, funds transfers and utility payments. Non customers of NIC Bank will also be able to open accounts, find NIC ATMs and locate branches using NIC KONNECT.
The bank also revealed that more services like merchant payments, mobile money, cheque book and card ordering will be available through NIC KONNECT in the near future.
Group Managing Director John Gachora said: “This new innovation is aimed at providing our customers with an easier point of interface with their bank. It is perfectly aligned with our MOVE to NOW philosophy through which we aim to provide our customers with multiple channels of access to our services, thereby creating greater convenience.”
He noted that this innovation was as a result of extensive market research which highlighted that Kenyans, especially the youth, are spending more time on social media platforms. There was thus need to interact with customers at their convenience, “where they are.”
NIC Bank prides itself as an innovative bank. In 2014, the Bank launched its MOVE TO NOW initiative with the roll out of the NIC NOW Mobile App and enhanced NIC Internet Banking Platform.