Ethiopian Airlines won the SKYTRAX World Airline Award as the Best Airline Staff in Africa this week. Ethiopian Airlines is known for their reliability, and is the fastest growing airline in East Africa. The airline also is a pace setter for technological advancements. Ethiopian Airlines has won the award twice at the Farnborough Air Show in Hampshire, England.
The criteria for the selection is based on customer survey and customer satisfaction measurement for their flight experience including check-in, on board comfort, cabin cleanness, eatery, inflight entertainment, staff service and associated travel items.
Ethiopian Group CEO, Mr Tewolde GebreMariam said, “We are proud that SkyTrax, the most reputed customer-service trackingorganization in the airline industry, has recognized our service delivery for the second time. We thank SkyTrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations.”
He reassured the customers of better service while commending the staffs for their dedication. He also appreciated the customers who preferred their services thereby making them globally distinguished.
The airline is implementing a 15-year strategic plan, Vision 2025 that would see it become the leading Aviation Group in Africa offering its passengers’ international standard product with 5-star service delivery to be the first choice for potential customers.