Metropolitan Health has teamed up with IBM to bring the first commercial application of IBM Watson in Africa. IBM Watson will enable Metropolitan Health transform its health advisory service delivery to its customers.
According to Dylan Garnett, CEO of Metropolitan Health, ”IBM Watson and cognitive computing are helping us do more than simply fix basic breakdowns in treatment paths; we’re “leapfrogging” to deliver a market leading health outcome to the public. We intend to transform every customer interaction with insightful data and deliver the best personalised services and care available.”
“Putting Watson into the hands of customer service advisors is a critical milestone towards improving how we stay well and live smarter,” said Mike Rhodin, senior vice president, IBM Watson Group. “Metropolitan Health’s innovative application is a good example of how Watson’s cognitive intellect has the potential to empower individuals and organizations.”
The IBM Watson Engagement Advisor will enable organizations:
· Help meet growing customer expectations as organizations seek to better understand customers based on their past history.
· Engage individuals wherever, whenever, and however they choose.
· Gain insights from Big Data to make evidence-based, informed decisions
IBM Watson will work as a “virtual coach” assisting Customer Service Agents with enquiries.
“We believe Watson will enable our Customer Service Agents to make better decisions, ultimately driving better health outcomes for the public” says Garnett.
Watson will sharpen its learning over time and will be able to anticipate the “questions behind the questions.”
“This is a continuation of our journey to deliver improved health and wellness outcomes-based services. It reinforces our commitment to providing more targeted, personalised services to customers that help them live smarter,” Garnett continued.