The Nigerian Electricity Regulatory Commission (NERC) and the Consumer Protection Council (CPC) had signed a Memorandum of Understanding (MoU) to ensure that consumers get meters as prescribed in the service agreement between the electricity distribution companies (DISCOs) and the Bureau of Public Enterprises (BPE).
The two agencies are also expected to work closely with consumers to ensure that those who volunteered to pay for meters under the Credit Advance Payment Metering Implementation (CAPMI) scheme get their meters within 60 days or should not be billed until meters are provided.
The Acting Chairman of NERC, Dr. Anthony Akah said: “It is our believe that with this collaboration with the Consumer Protection Council, complaints that may arise in the course of the implementation of the good tariff and other electricity consumers related ones would be effectively managed and addressed in line with the commission’s redress mechanism.
“The CPC has a member in each of NERC’s consumer forums located nationwide. We intend to intensify enforcement of consumer protection regulations on metering, billing and the perennial complaints of estimated customers. There shall also be concerted efforts aimed at greatly reducing the incidence of estimated billing and eventually eliminating them completely.
“The increasing incidents of vandalization of electricity infrastructure, stealing of electricity cables and hostility to operators are also issues we hope to jointly address.”
The NERC chief assured that the commission would ensure strict adherence to the meter roll-out plan of DISCOs as spelt out in their performance agreements and mandate the DISCOs to publish the schedules of deployment for monitoring by all electricity consumers.